We are hiring for Japanese Speaking Technical Support based in Kuala Lumpur.
 
The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual. By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 30 years. http://www.sellbytel.com/
 
Working location
•Menara One Sentrum (Kuala Lumpur Sentral Station)
 
Benefits 
•Free lunch, fresh fruits, hot & cold drinks
•Permanent role 
•Annual leave: 14 days 
•Medical & Hospitalization Leave 
•Medical Coverage/ Reimbursement  
•Marriage / Compassionate Leave 
•Maternity / Paternity Leave 
 
What you will be doing
To lead, manage, coach & support a team of technical support representatives who will be handling customer inquiries to the Customer Support Centre. You will need to be part customer-facing technical expert, and part project manager.
 
You are required to deliver consistently high levels of customer services, respond to and resolve customer requests, in relation to e-commerce, software, hardware and wireless connectivity issues by providing friendly and efficient customer service and utilizing defined processes and resolutions.
 
What we need from you
•Experience in providing excellent customer service, preferable experience in front-line technical customer service role preferred
•Ability to communicate technical issues in non-technical terms
•Aptitude to learn new hardware & software quickly
•Proven ability to effectively handle diverse customers and escalations
•Proficient PC skills required
•Proficient in Google Docs and Sheets is preferable
•Excellent written and verbal communication skills
•Demonstrates strong attention to detail
•Demonstrate solid organizational and priority management skills
•Demonstrate ability to multi-task in a dynamic work environment
 
Working hours
•8am-5pm MYT
•Five days work week (two rest days a week) 
 
Email address: MayGee.Choong@sellbytel.com
Phone: +603 2787 5980 (Ms. May Gee)
 
Application form: https://goo.gl/forms/hUHV3GHSEeFVLFiu2
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Come and join our big family!